Warranties & Policies
We stand behind all our products, whether it’s frames, lenses, or contact lenses, and work closely with the manufacturers to ensure our customers receive the best possible vision through their eyewear. Therefore, we are glad to offer the following services and guarantees on our eyewear products.
Please keep in mind that all replacements are dependent on inspection by and approved at the discretion of the manufacturers.
EyeMax EyeCare provides complimentary alignment, adjustment, and cleaning of your eyeglasses and sunglasses as often as necessary, for as long as you own your EyeMax EyeCare purchased eyewear.
EyeMax EyeCare will repair or replace your frame if it breaks due to manufacturing defect at no cost within one year of purchase.
EyeMax EyeCare will repair or replace your frame if it breaks due to accidental damage at 50% of original price within one year of purchase, and 75% of original price during second year of purchase.
If the frame is discontinued or unavailable in the same product and style, replacement must be of same or lesser value from the same product range; a nominal lens re-stocking fee may be charged if new lenses are required for the replacement frame.
EyeMax EyeCare will replace your coated surfaced prescription lenses if the coating cracks or chips due to manufacturing defect at no cost within one year of the original purchase date. This is a one time replacement guarantee. Replacement lenses will only be produced with the same prescription as the original order.
Prescription Eyewear Satisfaction Guarantee
Within 30 days of the purchase date, prescription lenses may be exchanged for other lenses. No credit will be given for lenses of lower value. You will be charged the difference for the purchase of higher value lenses.
Prescription Eyewear Refund Policy
Each pair of prescription glasses is specifically designed and created for your unique personal visual needs. Therefore, we cannot refund or accept returns once partial or full payment has been received.
Promotional Prescription Eyewear Policy
Free promotional prescription house brand eyewear and discontinued-at-time-of-sale frames are not covered by the above guarantees.
Contact Lens Guarantee
Contact lenses in their original and unopened packaging qualify for a 14 day exchange or in store credit.